Daily Archives: October 3, 2019

Staffing & Reserve Plan: Upon award, we will implement our Transition Plan with the goal of staffing the assignment site within 30 days of award. The Transition Team maintains operational control of all deliverables until the Area Manager and supervision are selected and trained. Our initial effort will focus on recruiting the most highly qualified candidates to fit the position needs.

Local Management and Corporate Support: We understand that our local management teams are the foundation for providing excellent customer service.  Although the local management teams are responsible for ensuring high-quality service through regular client contact and initiation of any necessary corrective actions, the corporate management team is readily available to assist in solving any challenges.  Our corporate staff is always available to our local managers, as well as our clients.

Organizational Structure:  We are proud to say, that as Straight Security continues to acquire new clients we also continue to hone our expertise and master the art of client satisfaction.  As part of our commitment to quality, we believe in a flat corporate structure that places only three (3) levels of management between our Manager and our On-Site Management.  As a result, we remain easy to do business with and flexible enough to readily adjust to changes in your security requirements.

Contact us on info@straightsecurity.com for a free quote

The Company

Our Executive Guard Services and its principals built on more than a decade worth of combined experience in the security industry. As we grow, we remain committed to delivering consistently high-quality security guards, investigations, and surveillance services to our clients throughout the country. As part of our commitment to quality, we commit to involving our executive team with all aspects of our client’s security program. As a result, we remain easy to do business with and flexible enough to readily adjust to changes in your security requirements.

Providing Exceptional Service

Providing exceptional Security guard services has become one of the hallmarks of Straight Security Services. As a company we believe that we have mastered the art and science of providing exceptional service by closely examining our past experiences, understanding industry best practices, and seeking continuous client feedback. As a result of these practices, we have found that there are four (4) keys to providing exceptional service. Those keys are:

Striving for continuous improvement using a documented Quality Control Plan;

Having well-trained guards and supervisors;

Retaining great guards;

Unwavering commitment to customer satisfaction.

Corporate Location

Our corporate headquarters is located along Thika road, allowing our Manager and executive management team to be immediately available to answer client concerns and resolve problems as they occur. You will hear as you ask around that we are innovative, aggressive in our attempts to obtain the goals we define, and always seeking to be challenged.

But our greatest strength is and will always be, that we are fundamentally dedicated to reaching excellence for our clients and every employee.

Our guards receive classroom and field training prior to assignment at any account. Permanently assigned officers receive additional site-specific training to understand your requirements and expectations. Refresher training is provided to all officers yearly. Based on our comprehensive training curriculum our officers are well suited to handle many roles at our client’s sites.

Our Guard’s Roles

Our guards are capable of providing many types of functional roles for our clients. Some of the functions that our guards provide are as follows:

Uniformed Unarmed Guards

Emergency Medical Technicians

Concierge

Receptionists

Court Room Monitors

Investigators

Uniformed Armed Officers

Firefighters

Plain Clothes Officers

Loss Prevention Officers

Special Event Staff

And more

Guards Duties

Depending on the role that our clients select, the guards may be called upon to provide a wide array of services/duties. Some of the duties that officers perform for our clients are:

Managing Access Control

Performing Foot Patrols

Conducting Vehicle Patrols

Providing First Aid/CPR/AED

Operating Magnetometers

Providing Alarm Response

Managing Video Systems

And more…